Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. International delivery times may vary based on your location and local customs processing.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been fulfilled, we're unable to make modifications.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you're not satisfied, please review our Refund Policy for full details on eligibility and how to initiate a return.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damage and your order number. We'll make it right as quickly as possible.

Products

Are your products safe to use?

Yes. All Veluness products are carefully selected to meet quality standards. Please follow the care and usage instructions included with each product.

Do you restock sold-out items?

We do our best to restock popular items. Sign up for our newsletter or check back regularly to see what's available.

Contact Us

How can I get in touch?

We'd love to hear from you! Visit our Contact page and we'll get back to you within 1–2 business days.