Refund policy

RETURN & REFUND POLICY

Overview

At Nexora Nest, we are committed to providing quality home décor products and a smooth shopping experience. Because we work with third-party suppliers and international fulfillment partners, please review our policy carefully before purchasing.

By placing an order, you agree to the terms outlined below.


🚚 Shipping Times Disclaimer

Our products are sourced and shipped through trusted third-party suppliers. Standard delivery times are:

  • Processing time: 2–5 business days
  • Shipping time: 7–15 business days (varies by location)

Delivery times are estimates only and may vary due to customs, carrier delays, or high order volume periods.


🔄 Returns & Eligibility

We accept returns or replacements under the following conditions:

  • Item arrives damaged or defective
  • Item is significantly different from the description
  • Incorrect item was received

To be eligible for a return:

  • You must contact us within 7–14 days of delivery
  • The item must be unused and in original packaging (when applicable)
  • Clear photo or video proof must be provided


❌ Non-Returnable Items

Due to the nature of our products and supplier policies, we do not accept returns for:

  • Buyer’s remorse (changed mind after purchase)
  • Incorrect shipping address provided by customer
  • Delays caused by shipping carriers
  • Minor color or size variations due to lighting or screen differences


💰 Refund Policy

Once your return request is approved:

  • Refunds will be processed to your original payment method
  • Processing time: 5–10 business days depending on your bank or provider
  • Shipping fees (if applicable) are non-refundable

In some cases, we may offer:

  • Partial refunds
  • Store credit
  • Replacement product (preferred option for damaged items)


📦 Lost or Delayed Packages

If your order has not arrived within 30 days of shipment, please contact us.

We will:

  • Investigate with the shipping carrier
  • Offer a replacement or refund if the package is confirmed lost

We are not responsible for delays caused by customs or incorrect address entry.


🔁 Order Cancellations

Orders can only be canceled within 12 hours of purchase as most orders are processed quickly.

After processing begins, cancellation is no longer guaranteed.


📸 Proof Requirement

To protect both the customer and our business, all return or refund requests must include:

  • Clear images or video evidence of the issue
  • Order number
  • Description of the problem


⚖️ Chargebacks & Disputes

We encourage customers to contact us directly before opening a dispute with their bank or payment provider.

Unauthorized chargebacks may result in:

  • Order cancellation
  • Denial of future service


📩 Contact Us

For any questions or support, please contact us at:

Email: nexoranest-store.myshopify.com

We aim to respond within 24–48 hours.